Leadership with Synercube by Anatoly Zankovsky & Christiane von der Heiden

Author:Anatoly Zankovsky & Christiane von der Heiden
Language: eng
Format: epub
Publisher: Springer Berlin Heidelberg, Berlin, Heidelberg

Communicative Competence

The communicative competence of the 1.7− is fairly good. It allows him to establish and support relations that look good. He tends to be benevolent, he asks many questions, he is friendly and hospitable. He cares about every employee and is aimed at establishing harmonic personal relations with them. Such a person displays a subtle understanding of people and their needs. This allows the 1.7− to look profoundly into the behaviour of other people and to predict their reactions to these or those circumstances. However, the genuine motives of using the 1.7–’s communicative skills and informational exchange are far from improvement of organizational efficiency and from gaining best results. The main purpose of the 1.7− in searching for information is not to evaluate whether the job is done well or not, but to make sure that the current mood of the team is still harmonic and there is still place for mutual approval. The 1.7− relies on information to get an answer to the main question: “What is your attitude towards me?” He does not care so much about the question “What shall we do to cope with the task in the most optimal way?” That is why the questions asked by a 1.7− person, despite expressing approval, understanding, and sympathy, have to do with things that have only a distant relation to the team’s activity. The 1.7− style spends much time on talking with people about their wishes, thoughts, and feelings and does not contribute to the improvement of their professional qualities. Furthermore, he obstructs their professional activity because he distracts their attention from its purposes.

A 1.7− person relies on his communicative competence in order to find out which measures will be accepted and which ones repelled. He puts forth an initiative only after this and according to this. The 1.7− prefers to get information indirectly. He wants to sound neither persistent nor reproaching. If someone makes a mistake in the project, the 1.7− does not carry out a straight investigation. At first he finds out how the guilty person feels, as the reaction should be a display of support and encouragement: “I hear there has been a problem today?” Such approach allows the 1.7− to conduct the further discussion on his own. At best, the one to blame admits his mistake. In this case, the 1.7− can deal without any negative words at all and can try to restore a comfortable atmosphere at once: “I’m sure things are not so bad. Only those, who do nothing make no mistakes. We all work a lot, so this is a minor inaccuracy.”

This indirect way of getting information requires a lot of time as you have to wait until people start to tell you everything. They may not even know what to tell you, and then the 1.7− learns nothing or gets distorted data. Besides, such approach envisages a revelation of thoughts and emotions of other people instead of facts and arguments. As long as the situation is not absolutely urgent, the 1.

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